15th April 2017

FAQ

Frequently Asked Questions

 

What happens if the landlord denies a check?

> In that case, we will inform you immediately and, of course, you also receive your money back.

 

I don’t have a PayPal account. How can I pay?

> When you reach the PayPal checkout page, you have to possibility to pay by credit card, also if you do not have a PayPal account. The respective button is located right under the login fields. If you do not have a PayPal account and also no credit card, you can just contact us and we will find a solution for you.

Do you offer your services in other cities beside Maastricht?

> Yes, our service is available for these cities.

How long does it take until I receive my information?

> This depends mainly on the landlord. As soon as you send us your request, we contact the landlord to arrange a meeting at the next possible date. This can sometimes be as fast as the same, or the next, day. After our assessment is completed, you will receive it the same day.

 

When I select the discount package, do I have to know all three rooms or apartments immediately?

> Of course not. You can fill in one, two, or all three objects right away. If you do not fill in all objects, you are still able to contact us later, when you want us to check another room or apartment for you. Your purchase will be saved in our system.